Refund policy

At Shraisa, every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Returns

We do not accept returns, exchanges, or cancellations once an order has been confirmed and shipped.

Replacement for Defective Products

A replacement will only be provided if you receive a defective or damaged product.

To be eligible for a replacement:

• A complete, uninterrupted unboxing video must be recorded from the moment the sealed package is opened until the product is fully shown.
• The defect or damage must be clearly visible in the unboxing video.
• The unboxing video must be shared within 24 hours of delivery via WhatsApp at +91 99986 65357.

Requests without a complete unboxing video or submitted after the specified timeframe will not be eligible for replacement.

Once your request is verified, we will arrange a replacement of the same product (subject to stock availability). If the same product is unavailable, an equivalent replacement or store credit may be offered at Shraisa's discretion.

Please Note:

• Minor colour variations due to lighting or screen settings are not considered defects.
• Natural variations in handcrafted products, if applicable, are not considered manufacturing defects.

For any queries, please contact us on WhatsApp:+91 99986 65357.